Wi-Fi is not working? Here’s how to fix your internet connection
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Wi-Fi connection issues can occur for various reasons, from equipment problems to internet outages. If you can’t connect to your home Wi-Fi, read on to learn how to troubleshoot the causes and fix your internet connection. Get your internet working again with these helpful tips, or shop for new internet providers near you by entering your address on this page.
Why is your Wi-Fi not connecting?
It can be frustrating if you’ve recently set up internet but, for some reason, can’t connect to Wi-Fi. Wireless service that is not working can be caused by:
- Modem and router problems
- Cable connection issues
- Device malfunctions
- Bad weather
- Internet disruptions or power outages
Before you call your ISP or pay for a technician visit, find out how to get your Wi-Fi working again with these solutions. If you have high-speed internet but are getting slow Wi-Fi, check out tips for getting a faster internet speed. However, ongoing connectivity troubles could be an issue with your internet provider. Consider upgrading or switching your internet service if you have repeated outages. Find internet deals at your location when you enter your address on this page.
Modem and router problems
When your Wi-Fi is not working, a common culprit is your equipment. You may have a separate modem and router, or a gateway that combines both units into one device. Examining your internet hardware is a good place to start troubleshooting. Devices can cause problems if they are not connected properly, are outdated or incompatible with your internet connection.
How to fix modem and router problems
Try these methods in order until you find one that works.
- Reboot your equipment. Unplug your modem and router and plug it back in after 60 seconds. This technique will clear the router cache and improve your internet speed as well.
- Reset your Wi-Fi. Figuring out how to reset Wi-Fi is different from rebooting your router. Your router has a reset button that will wipe the router history and revert your device to its factory settings. Pressing this button on your router will reset your Wi-Fi. You may need to use a paperclip since the button may be slightly indented.
- Get new equipment. Updating your equipment might fix your Wi-Fi troubles, especially if your modem and router are over five years old. Routers have a three- to five-year lifespan. Also, check to make sure that your equipment is suitable for your internet connection type. For example, a cable modem will not work if you have fiber internet.
Internet connection issues
Loose or incorrectly placed internet cables are another frequent problem that can affect your Wi-Fi connection. Ethernet cables, power cords, surge protectors, power strips and extension cords can interrupt your internet signal if not secured correctly.
How to fix cable connection issues
- Double-check all your cables and cords to ensure they are properly fastened.
- Confirm that all Ethernet cables “click” into the port when attached.
- Make sure all power cords are plugged in. Check each plug to eliminate an inoperative outlet as the source of the problem.
- Verify that power strips are switched on if you use a surge protector strip.
- Avoid using extension cords when possible to remove additional breakage points.
Device malfunctions
Your wireless devices could be the reason you’re not getting an internet connection. If your device is broken or disconnected from the Wi-Fi network, it could seem as if your Wi-Fi is down. Use the process of elimination to determine if your connectivity issues are a result of faulty devices.
How to fix device malfunctions
- If your laptop won’t connect to Wi-Fi, check that the Wi-Fi is turned on in your settings and that you are connected to the correct Wi-Fi network. Restart your laptop and run an antivirus program to make sure malware isn’t preventing your device from connecting to your home Wi-Fi.
- For cell phones that are not picking up the internet signal, try moving closer to the router and restarting your device. Double-check your Wi-Fi network and password and make sure your phone is not on Airplane mode.
Bad weather
Some internet connections are vulnerable to inclement weather conditions. Satellite, fixed wireless and 5G internet are not hard-wired services, meaning obstructions like storms, ice and fog can interfere with the signals from the radio tower or satellite dish.
How to deal with bad weather
In most cases, you will need to wait until bad weather passes. Fixed wireless and 5G services might be restored by moving your gateway to a new location. Try plugging in your modem and router in a different part of your house, such as near a window, and at a higher position, like the second floor of your home.
Internet disruptions or power outages
A power outage or an outage with your specific internet provider can be the source of your Wi-Fi connection problem. Contact your power company or internet provider’s customer support to get an estimate of when service will be restored in your area.
How to deal with internet disruptions or power outages
When your home internet is down, you can use a hotspot to connect laptops and tablets to the internet through your cell phone provider. Use cellular data on your phone instead of your home Wi-Fi connection. Have a backup battery or portable charger available to recharge your devices during longer outages.
Cyber attacks or hacking
Cyber attacks and hacking can affect your modem, router or devices. Malware like viruses and spyware can delay or suspend your internet connection and put your personal data at risk.
How to deal with cyber attacks or hacking
Preventative measures are the best way to ward off digital attacks. Use these methods to deal with cyber attacks before they happen:
- Install antivirus software on your computer, tablets and cell phones.
- Change your passwords on your devices and your home wireless network occasionally (a couple of times a year is fine), or immediately if you suspect any unusual activity on your accounts.
- Activate the firewall on your router. Most ISPs have a free app to manage your router, and the firewall feature can usually be found in the Settings tab. For example, AT&T internet offers free network protection called ActiveArmor, but you must activate it from the AT&T Smart Home Manager app.
Wi-Fi connection problems FAQs
Why is my Wi-Fi suddenly not working?
If your Wi-Fi unexpectedly stops working, it could just be a temporary system irregularity. Try rebooting your modem and router as well as your device.
Why is my Wi-Fi connected, but I don’t have internet?
If your Wi-Fi is connected but you cannot access the internet, you likely have an issue with your modem. Try restarting your modem and check that all cables are securely attached.
Why is my phone not connecting to Wi-Fi?
Your phone might not connect to Wi-Fi if you do not have your Wi-Fi enabled. On your phone, go to Settings and make sure your Wi-Fi is on and you are connected to the correct network.
Why is my Wi-Fi router not working?
Reasons your Wi-Fi router is not working can include a loose cable or a bad location. Put your router in a central area of your home. Try to keep it away from microwaves and Bluetooth devices that could cause signal interference. Ensure all cables are fastened and reset your Wi-Fi device.
Why is my TV not connecting to Wi-Fi?
Your TV may not connect to Wi-Fi if it is too far from the Wi-Fi signal or if your TV Wi-Fi is not set up correctly. Verify that the network and password are entered accurately in the TV settings. Move your router closer to the TV if possible and reboot your modem, router and TV.
This content is produced through an alliance between USA TODAY and Allconnect.com. Under the alliance, Allconnect publishes articles about broadband-related topics upholding strict editorial integrity standards in line with USA TODAY’s Principles of Ethical Conduct. The opinions, analyses, reviews and recommendations expressed are those of the Allconnect editorial staff alone. The information is believed to be accurate as of the publish date, but always check the provider’s website for the most current information. Read more about our Allconnect Advertising Disclosure.
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